Phillip Khan-Panni, Wordsmith. He can help you put across your point with clarity and purpose, speak in public without fear and in a way that makes others want to listen.
Monthly Archives: April 2013
Online alienation
This morning I tried to buy some sheet music online. I’ve done it before, and expected it to be straightforward. It wasn’t. This was an outfit I had not used before, and will never use again. First I was sent … Continue reading
Posted in Customer service, Sales
Tagged customer alienation, customer service, online sales, shopping
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Exit Programme
There’s an expression I use to describe the solution to a problem that I suspect is fairly widespread. I call it the Exit Programme. It covers matters as diverse as hordes of incoming mail, bills to be paid, licences to … Continue reading
Be bold when the signs are good
Rummaging in a kitchen cabinet, I dislodged a jar of peanut butter, which fell towards the floor. Without looking, I caught it deftly in my left hand and placed it back on the shelf. It reminded me of an incident … Continue reading
How to make a crisis out of nothing
A man I know (let’s call him Freddy) has organised fund-raising events for his social club on an ad hoc basis for the past couple of years, raising several thousands of pounds for the club. Recently, a senior member of … Continue reading
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