Category Archives: Sales

The Vulture Culture

Imagine this scenario. You go down the High Street and pop into a shop to buy a pair of shoes. You try on several pairs, choose one, and take it to the counter to pay. “How would you like to … Continue reading

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Online alienation

This morning I tried to buy some sheet music online. I’ve done it before, and expected it to be straightforward. It wasn’t. This was an outfit I had not used before, and will never use again. First I was sent … Continue reading

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Who speaks for your company?

If your first response was to think of the CEO, Chairman or some other top person, please pause and think again. I wrote this blog a year ago, but recent experiences in shops and restaurants have prompted me to publish … Continue reading

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