Monthly Archives: November 2013

With nothing to read

Going up to London for a course, on Sunday, my iPhone search indicated a Victoria train at 8:37 a.m. My wife dropped me off at the station early — 8:28, but when I arrived at the platform I saw that … Continue reading

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The Vulture Culture

Imagine this scenario. You go down the High Street and pop into a shop to buy a pair of shoes. You try on several pairs, choose one, and take it to the counter to pay. “How would you like to … Continue reading

Posted in Customer service, Sales, Social | Tagged , , , | 2 Comments